Shipping, Delivery, Exchange & Refund Policy:
How does the delivery process work?
Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition. After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner. Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
What are the delivery charges?
Delivery charges may apply on certain products/services and would be communicated at the time of order processing.
I need to return an item, how do I arrange for a pickup?
You can Contact us on support@fitvellnutrition.com to initiate a return within 24-48 hours. You will receive a call explaining the process, once you have initiated a return. Wherever possible we will facilitate the pick-up of the item through our courier partners. In case, the pick-up cannot be arranged by us, you can return the item through a third- party courier service and we will return the courier costs of Rs 100 for any courier charges borne by you to send the product to us.
What are the modes of refund available after cancellation or return?
For payment made by: Debit/Credit or any other Card- We will refund in the same bank account. Cash on delivery or any other mode- An online transfer would be made using bank account details shared by the customer
In case of a refund, in how many days will the money be refunded?
The money will be refunded according to the guidelines stated above in 14 working days from the date refund is approved. What is your category specific policy for return? Nutrition- Our nutrition products should be received in original packaging as you received. Product should be sealed as original, opened or used boxes will not be accepted as returns. Factors such as stomach upset, headache, flavour like/dislike would not be applicable for return. Please consult with your doctor before buying the products. Merchandise- Return policy is only applicable in case of issue with size or if you receive the product in a damaged condition. Service- This category is not applicable for any refund. We are here to serve you best. Your satisfaction is our priority and in case you have any query then please do mail us on support@fitvellnutrition.com
Are there any processing fees for replacements or returns?
The customer may be liable to pay a processing fee in case of returns or replacements under certain scenarios – including, but not limited to requesting a change of flavor/product/variant or any requests of similar nature. The processing fee amount will be conveyed to the customer at the time of taking the request for replacement or return and the request will be processed further after the payment for the processing fee has been processed. In case of errors in the product such as incorrect product/variant/flavor shipped to the customer, there will be no processing fee applicable on requests for returns or replacement.
What are the estimated delivery times?
The item will be shipped in “1-2” days and delivered in “5-7” days. (excluding Sundays and public holidays).
In case of a refund, in how many days will the money be refunded?
The refund will be processed within 3-4 days, and the refund will be credited to the original payment method within 14 days.
In how many days will the product be delivered in the product replacement process?
The product will be replaced and delivered to you in 14 working days after your request for replacement of product is approved.